These times have been challenging for all of us in drastic ways. We as a company, to ensure the safety of our team members, our customers and our broader community have taken the following steps:
Minimizing our team’s exposure to the virus by encouraging distance and flexibility. Corporate and customer service staff has transitioned to remote work and warehouse staff has staggered shifts in much smaller teams. Due to these changes, we have removed expedited shipping options, shipping times may be delayed as well processing returns. We are all doing our best to help everyone, but this is all brand new territory for all of us.
Please bear with us, this is temporary. We will ship all orders, we will process all returns. Thank you for your patience.
Visa | MasterCard | American Express | Discover | PayPal | Amazon Pay | Apple Pay | Google Pay
IMPORTANT: Your billing address must match your name, address and postal code exactly as they appear on your credit card statement. This information is used as a part of the validation process for your credit card payment.
Please note that the shipping and billing addresses must be valid addresses. Your phone number and email address are also required in case our Customer Contact Rep needs to contact you about your order.
We do not charge sales tax for orders outside of California & Arizona. Shipping charges are also subject to sales tax.
If you purchased an item from our site, and it goes on sale within 7 days of your purchase date, we will honor price adjustment requests if the item is still on sale at the time of the request.
If you see an XCVI or WEARABLES style advertised somewhere else for a lower price than listed on our site, we will honor a price match, provided it is an identical item (same fabric/style/color/size), currently available in stock, and you are able to provide evidence of the lower price.
HOLIDAY EXCEPTION: November 15 thru December 31, all price matching and adjustments will be issued in the form of a store credit.
Your order will be shipped within 1-3 business days from order date. All orders are shipped from our main warehouse in Los Angeles, CA. Orders placed by 12:00 pm PST Monday through Friday, are usually shipped the same day. We are closed Saturdays, Sundays and major US Holidays. All items ordered will be shipped together. If an item on your order becomes unavailable or is out of stock you will be notified via email prior to shipping the rest of your order. Once your order is processed for shipping you will receive a confirmation email with tracking details.
Once your order is processed for shipping, you will receive a confirmation email with tracking details. (NB: Sometimes this email gets rerouted to your spam/junk folder, so please check there if you do not see it in your main inbox) You can also track your order through order history by logging into your ACCOUNT (if you created one).
If you do not receive your order by the estimated delivery date indicated in the tracking details please contact us no later than 7 business days of the expected delivery date.
We offer Free Standard Shipping on orders over a certain amount to all US addresses by USPS Priority. Threshold amount for Free Standard Shipping is displayed on all products and in your cart. If your order falls below the threshold amount specified you will be charged $9 for our Flat Rate Shipping. If you would like expedited shipping we offer other services via UPS. You will be able to select your shipping preference at checkout.
Currently we ship to Canada, Mexico, United Kingdom, and Germany. Rates are available during checkout. All duties and fees are paid by customer.
US Post Office International shipping times:
• First Class: 1-99 days
• Priority International: 1-10 days
• Priority Express International: 3-5 days
If you would like to order from a country not listed above, please contact Customer Service, and we will try to accommodate your request.
For domestic orders we use USPS (United States Postal Service) and UPS (United Parcel Service).
For international orders we use USPS Priority Mail International®
All applicable shipping options and rates are available during checkout.
To receive your shipment by 12/24/19, your order must be placed by 11:00 am PT on the dates listed below:
• Free Shipping - Wednesday, December 18
• UPS Ground - Monday, December 16
• UPS 3 Day - Thursday, December 19
• 2nd Day Air - Friday, December 20
• Next Day Air - Monday, December 23
Exchanges & Returns
For all orders placed between November 22 and December 19, the return window has been extended until January 20, 2020.
If you are not 100% satisfied with your purchase at XCVI.com, we offer free returns (for US addresses ONLY), and we will gladly accept unworn, unwashed or defective merchandise for a refund or an exchange within 30 days. PLEASE NOTE: Merchandise returned in less than original condition (i.e. stained, full of pet hair, looks worn or washed, etc), will be charged a 15% restocking fee.
For returns received within 30 days of delivery, we will issue a refund to the original form of payment. For returns received after 30 days, an XCVI Gift eCard will be issued. Please note, original shipping fees are not eligible for a refund. Refunds are issued for the value of returned merchandise only.
Please note, merchandise marked as "Final Sale" may NOT be returned for exchange, refund or store credit.
To initiate a refund or exchange, please go to our Returns Request page. Returns made outside of our returns request system may be delayed or rejected, and returned to you without credit.
International Returns: The customer is responsible for all duties, taxes, or brokerage fees. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.
All refunds to credit cards will appear within 1-2 billing statements.
Please note: We are able to process returns/exchanges on items purchased on xcvi.com ONLY. If you purchased one of our items from another retailer, you need to contact that retailer for all return/exchange requests.
We offer Free Returns to all our US customers/addresses ONLY.
International returns: Customer is responsible for all shipping, duties, taxes, and/or brokerage fees associated with the return.
EXCLUSION: Sale items marked as Exchange Only, will incur a $5 return shipping fee.
Store credits on returned items will be issued in the form of XCVI eGift Card. Once the store credit is issued you will receive an email with instructions on how to redeem your Gift Card. Gift Cards issued as a store credit on returned items do not expire. XCVI eGift Card can be used toward a purchase on xcvi.com ONLY, and is not valid at 3rd party retailers.
3. Refer a friend, and earn 1,000 points when they make a purchase
To redeem your points, you need to be logged into your store account. Once logged in, the XCVI Rewards banner on the bottom of the page will display your available points. Click on the banner, and you will be given the option to redeem your points for a discount code which you will be able to apply towards your purchase at checkout.
*Please note, you can only use one discount code at a time.
"Wearables" is a sub-label of "XCVI". Wearables consists of XCVI's best-selling items from past seasons, and offers a slightly lower price point from XCVI.
Yes, you can. Price adjustments will be honored within 7 days of your original purchase, and only if the item in question is on sale at the time of your request.
No. Unfortunately if you purchased an item from another retailer, you need to contact that retailer for all return/exchange requests.